Requirement : Minimum 5 years of experience in gold loans is must, preferably in NBFCs (Strong knowledge of gold valuation and loan processing. Team handling experience is must.

The Sales and Service Manager is responsible for overseeing the day-to-day operations of the branch, ensuring profitability, customer satisfaction, and compliance with company policies. The role involves managing gold loan disbursements, driving business growth and ensuring process.

Job Responsibilities:

• Branch Operations:
• Manage and supervise all branch activities for gold loan processing, customer service,
• Ensure error-free audit and compliance with internal policies and regulatory guidelines.
• SPOC for all audit and resolutions for RCU Gold inspectors’ incidents
• Sales & Business Development:
• Drive gold loan growth and meet monthly targets.
• Conduct local marketing and promotional activities to attract new customers.
• Cross-sell financial products like insurance, savings, and investment plans.
• Team Management:
• Lead and motivate the team towards the goal
• Provide training and support to ensure high performance and adherence to procedures
• Work along with all internal departments in the branch for business growth.
• Customer Service:
• Ensure high levels of customer satisfaction through prompt and courteous service.
• Resolve customer complaints and queries effectively.
• Compliance & Reporting:
• Ensure strict adherence to KYC norms and loan documentation.
• Submit timely reports on branch performance, loan disbursements, and collections.